Do You Have What it Takes to Join the Recognized Leader in Wireless Expense Management?

Wireless Analytics is a pioneer and national leader in wireless expense management. To continue to thrive and grow, we seek a diverse, driven team of talented employees.

Wireless Analytics offers competitive salaries, bonus programs, solid benefits, and unparalleled growth and development opportunities in a compelling and rewarding work environment. We hope you'll join us.

Please send your resume to careers@wirelessanalytics.com.

Due to our continuing growth, we are looking for customer-centric individuals to join our team. At Wireless Analytics, we pride ourselves on attracting the best and brightest employees that the IT and telecom industries have to offer.

Wireless Analytics currently seeks Help Desk Representatives to join our team. Successful candidates will receive and act upon customer wireless inquiries submitted by phone or email. You will manage the life cycle of each inquiry you receive and act as a liaison between our clients and their approved wireless carriers until the appropriate resolution is obtained. All inquiries are tracked through our internal Help Desk application. Additional duties will include spreadsheet analysis and administrative support.

Requirements:

  • 1-2 years of customer service experience preferred.
  • Background in wireless telecom preferred.
  • Knowledge of Microsoft Office applications (Outlook, Word, Excel, Access).
  • Interest in, and knowledge of, wireless phones, gadgets, high tech and electronics.
  • Experience in a call-center environment preferred.
  • Strong problem-solving and investigative skills.
  • Able to work both independently and in a team environment.
  • Strong attention to detail, excellent organization skills and ability to multi-task.
  • Strong verbal and written communication skills.
  • Willingness to learn new things and grow your skills.
  • Sense of humor is mandatory.

In exchange you will receive:

  • A rewarding career that is never dull.
  • A pleasant, comfortable, modern office.
  • A fun, friendly and relaxed environment.
  • A competitive compensation package including salary, bonus, health, dental, 401k, two weeks paid vacation and personal time.

To apply, please submit your resume and cover letter, with salary requirements to careers@wirelessanalytics.com.