Wireless Help Desk & Support

Increase Productivity. Reduce Downtime

Wireless Analytics offers complete device life-cycle management services that will keep your company's mobile workforce humming along. From initial online ordering, to moves, adds, changes, repair, replacement and even training, our help desk can manage the details directly with an organizations' employees thereby reducing the level of effort of the IT or Telecom staff.

Wireless Analytics offers a complete in-house wireless help desk call and center support to the client’s end users. The help desk staff is fully trained for tier 1 & 2 support and are tenured professionals. WA’s help desk ticketing system tracks all activity and can also integrate with most global help desk systems currently in use by many enterprise organizations. In addition, Wireless Analytics continues to monitor and benchmark cell center activity through our ACD phone system to ensure SLA compliance, continued improvement and customer satisfaction.

Help Desk services include:

• Provisioning/Procurement Support
• Moves/Adds/Changes/Deletes
• Device and Feature Support
• BES Administration
• International Support
• Data Wipe and Recycling